Return Policy
Returns
Our policy is for 30 days only. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should contact us on support@ambianc.com and we will provide you with directions and an RMA for the return! There will be a 10% restocking fee applied for all returns!
You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Returns (Defect or Damage)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ambianc.com
To exchange a defective product, you need to first contact us on support@ambianc.com with video or photos for troubleshooting. Please provide proof of purchase for the item to speed up the process. Note that we have a 3-month warranty in the US and all non-EU territories. After one year, we can still issue replacement parts at cost.
If we accept to exchange or refund the product, we will provide you with an authorized return label.
Depending on where you live, the time it takes for your exchanged or repaired product to reach you may vary.
Please note that we are not responsible for items that have been accidentally returned to us. If you want a returned package to be sent back to you, we may request that you cover the delivery cost.
Cancellation Policy
Ambianc offers a 24-hour window from the placement of the order for you to cancel your order! After 24 hours, the order will have been sent to processing and shipping and will not be possible to cancel! Please note that there is a 10% fee processed for all cancellations! Contact support@ambianc.com within 24 hours of your purchase for any cancellation requests!