FAQs

Where do we ship?

We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.

How long does shipping take?

Orders processed in the US will take anywhere between 5-15 business days to arrive. For international orders, it can take between 7-20 business days for your product to arrive, depending on where you live.

Please also note that if your purchased item is on pre-order, it may take longer to arrive at your
doorsteps due to manufacturing delays. Most pre-ordered products will take about 45 business days to ship.

Our order handling process

Our handling time usually takes about 2-3 business days and then the orders are handed over to our
shipping partners. Our shipping times are dependent on where you live in the world.

Shipping costs

We provide free worldwide shipping for all orders above $99. Any order below this amount will be charged a flat rate of $11.99. Customers will be solely responsible to pay for custom duty and taxes charged on deliveries to their region.

Please note – Heavy and Fragile items are subject to additional shipping charges that are levied on a per product basis. These items are not eligible for Free Shipping over $99.

Return Policy

Our policy is for 30 days only. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of approval.

To return your product, you should contact us on support@ambianc.com and we will provide you with directions and an RMA for the return! There will be a 10% restocking fee applied for all returns!

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Damaged or Defective Goods

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ambianc.com.

To exchange a defective product, you need to first contact us on support@ambianc.com with video or photos for troubleshooting. Please provide proof of purchase for the item to speed up the process. Note that we have a 3-month warranty in the US and all non-EU territories. After one year, we can still issue replacement parts at cost.

If we accept to exchange or refund the product, we will provide you with an authorized return label. Depending on where you live, the time that it takes for your exchanged or repaired product to reach you may vary.

Please note that we are not responsible for items that have been accidentally returned to us. If you want a returned package to be sent back to you, we may request that you cover the delivery cost.

Cancellation Policy

Ambianc offers a 24-hour window from the placement of the order for you to cancel your order! After 4 hours, the order will have been sent to processing and shipping and will not be possible to cancel! Please note that there is a 10% fee processed for all cancellations! Contact support@ambianc.com within 24 hours of your purchase for any cancellation requests!

Other Enquiries

If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at info@ambianc.com – we're always here to help!

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